GENERAL CONDITIONS

We kindly ask you to read through our general conditons about purchasing works through QB Gallery. On purchasing a work, you accept our terms of service. We make reservations on spelling mistakes, storage errors, sold works and logical errors on our behalf.

PERSONAL DATA

To purchase a work, you must provide us with personal data. This is to ensure the highest accuracy and safety regarding transaction and delivery. Your personal data will be stored safely and not used a third party. You can decide to register as a customer or sign in as a guest user. If you want your personal data delited after a transaction, you can email us at post@qbg.no.

PRIVACY

Information about visits to our webpage is logged anonymously and contains no personal or identifiable information. This information is only used for logging of our online traffic to enhance the functionality of the webpage.

ENTERING AN ORDER

Only people above 18 years of age can purchase works through QB Gallery. Orders are binding. Any attempt of fraud, forgery of documents and other criminal activity will be reported to the police.

Your order is binding when the purchase has been registered in our server. We are simultaneously bound to your order unless it differs from what is offered in our online store or on other platforms. By Norwegian law you also have the right to withdraw your purchase.

When we receive your purchase, we will confirm it and send you an order confirmation. Please read through your order once you have received it, and make sure all information about billing and transport is correct.

PAYMENT

All our online card payments are made through STRIPE and the connection is encrypted through an SSL/TLS. QB Gallery do not store any card information on our servers.

Read more about Stripe’s pirvacy policy here

TRANSPORT AND DELIVERY

In addition to the cost of the work, the customer pays for any transport of the work from the gallery. Transport prices in Norway are set after current transport rates in the Norwegian Post Office.

QB Gallery only deliver works on set rates in Norway. The time of delivery varies on different works. Information about pick up will be sent to you directly from your local post office. If the work is not picked up within 14 days, it will be returned to the gallery. On uncollected works there will be an additional 300,- NOK fee, regardless if one wants the work to be sent again.

QB Gallery keeps works that are ordered with “pick up in the gallery” as the delivery option for 3 months from the date of purchase. After this the order will be opened again and available through the gallery and web shop. It’s the client’s responsibility to pick up purchased works within the time limit.

RIGHT OF WITHDRAWAL AND COMPLAINTS

By Norwegian law you have the right to withdraw your purchase within 14 days. This required that the work is returned in the same condition as when it was purchased. Please use the same packing as when the work was sent to you, as this will minimize the risk of damage due to deficient packaging. The buyer must pay for the return transport of the work.

When the work is made specifically for the buyer you still have a 14 day right of withdrawal. However, if there are specific production costs within the making of the work this will be deducted from the refund. For example, in a case where a work has been framed on the request of the buyer, you will only get refunded on the price of the artwork and not the frame.

Withdrawal when the work is faulty: you have the right to withdraw within the span of two years.

If you have additional questions regarding a withdrawal of an artwork, please get in touch with us.

INFORMATION ON ARTWORKS

QB Gallery strive to always give the accurate information on all artworks on our webpage. However, there could be mistakes or misspellings on prices or other information on the page. We strive to update all works and have the accurate information given by the artist.

5% ART TAX AND COPYRIGHT

Due to the law on copyright, all works of art above 2000 NOK are sold with an additional 5% art tax added to the price. The art tax benefits artists and rightsholders through both collective and individual allocation schemes. The collective schemes are managed by The Artists’ Relief Fund (BKH) and consist of grants, awards, and other allocation schemes.